How To: Contact the Pokemon Company Support

Pokemon LogoRecently I’ve been playing a lot of Pokemon Duel which is an incredibly fun chess-like game that involves some strategy and luck to come out on top.

Rather than use your Google account or Apple ID to log into the app, the game simply lets you create a game account without any kind of information. This is where the problem lies. When you change devices, you need to go into the app and create what’s called a transfer code. This allows you to transfer your account data to another device. What I was unaware of was that the code is SINGLE USE!

That’s right! Each time you switch devices, you need to generate a new transfer code. Not knowing that, I wiped a device assuming I could use the same code, and boom! Nope!

So I went searching for a support email on the web and it was a pain in the butt to find, but I found their support info.

Here’s the link for the Pokemon Group’s support page.

It has support info for:

  • Pokemon Trainer Club
  • Pokemon Go Plus
  • Pokemon Duel
  • Pokemon Shuffle Mobile
  • Pokemon Trading Cards and Products

Hope this helps if ever you need support!

About the Author

Andrew Goldenberg is a software developer, gamer, and somewhat of a geek. He's a gadget fiend and cannot resist the shiny of a brand new Apple product.