How to Get LTE on the Blackberry Keyone on Freedom Mobile

8 Aug

Last week I went back to the Blackberry Keyone as my daily driver only to notice that for some odd reason, I could not get it to connect to LTE. I live in Ottawa so Freedom Mobile’s LTE network uses band 4 (1700/2100) for LTE which means this phone should work just fine. “No sweat!” I thought as I quickly dialed 611 from my device. I’ll just ask tech support…. maybe it’s just a provisioning issue..

When I spoke to Freedom Mobile’s ‘technical’ support team (and I use that term loosely.) the lady on the other end of the phone told me that in no way shape or form is a Blackberry going to work on their LTE network, I stopped her and told her she had to be mistaken. I live in Ottawa and Ottawa uses band 4 for LTE which this device has. Why would it not work? “Blackberry will only work on our 3G network.” I was told.

I did some googling and soon learned that the Blackberry Keyone needed a very minor change to get it working on LTE. Here is that change:

    1. Open your dialer (The phone app)
    2. Press the following: *#*#46368676#*#*
    3. You will be presented with the menu in the first screen shot.
    4. Tap Phone Information.
    5. You will be presented with the menu in the second screen shot.
    6. Under “Set Preferred Network Type” select either LTE/WCDMA or LTE/WCDMA Auto (If the option is there.)
    7. Hit the home button and you’re all set.
    8. Your phone may drop your connection temporarily as it tries to connect to LTE.

Screenshots

Please note: This will only work if you’re in one of the areas that Freedom Mobile uses band 4 (1700/2100) for their LTE. The Blackberry Keyone does not have a band 66 antenna, so it still won’t work.