Industry Standard: The Advanced HVAC Story

19 Sep

So for those of you that have visited us over the last couple of weeks or so, you would have noticed that our kitchen is torn apart and is in the process of being renovated.

During this renovation a breaker was tripped and as a result, our outdoor AC unit would not power on. Knowing that I know absolutely nothing about electricity, I started to google around for a reputable HVAC company that could come and have a look at what had happened and get it resolved.

Advanced HVAC had a paid google ad that allowed you to text them straight from the ad, so that’s what I did.

As you can see, the gentleman on the other side of this conversation mentions their hourly rate is $95/hour. So in my head I said “Ok it’s probably going to be under an hour, so $95 + Tax is likely what it’s going to cost me.” To me that sounded fair.

So they schedule a “call out” for me for between 1:00PM and 5:00PM.

About an hour after the initial call, they called again to ask if they could come closer to noon as they were finished up early. I told them it wasn’t an issue if they wanted to show up earlier and so they confirmed they would be at my house closer to noon.

The technician didn’t arrive until 1:45PM (Closer to 2PM for those who know how to tell time). He wen down, flipped a breaker, went out to his vehicle, wrote a work order, and demanded I pay them over the phone before he left my house.

I called and spoke with someone at their offce to arrage for payment. When I mentioned the invoice seemed higher than it should be, he told be it was “industry standard” to charge a “call-out” fee. This is a fee to simply send a truck to your house. Then on top of that, if you want the guy to come in your house and do something, well that’s $95 per hour. But if they just come by, $95. I thought that was a load of shit, so I called a couple other HVAC companies. Lo and behold, this is not an industry standard. It’s some made up charge to charge me 4 times the cost of flipping a switch.

The labour portion of the invoice was $35!!!! Be careful of companies like this who are not up front about their pricing.

Thanks Advanced HVAC! I will most certainly not be calling you guys again!