People that follow me on Twitter or Facebook know that yesterday I had to take my Macbook Air into the Apple store to have my battery “serviced”.
About a week ago my mid 2012 Macbook Air started prompting me to have the battery “serviced”. According to the help article on my Macbook the battery can have several statuses.
Service battery the battery is experiencing an error (regardless of how new it may be) that could result in an unstable capacity. While it should continue to function, it is recommended you have it serviced.
Replace battery soon the battery should hold ample charge to allow you to work, even though it holds less than its original capacity.
Replace battery now the battery will not hold enough charge to give you ample work time.
No big deal right? I figured I could take a quick trip to the Apple store and they could diagnose and repair the issue.
I was educated
The Apple store representative informed me that basically any battery status other than NORMAL means the battery has to be replaced and since my Macbook is a few years old, it’s not covered by a warranty. This means a charge of $149.
No problem. I tell the rep to go ahead and I’ll pick my Macbook up tomorrow as I didn’t have time to wait for it to be completed.
I received a phone call
The Apple technician that was assigned to work on my Macbook Air called to inform me that they found liquid damage to the case and trackpad and in order to continue repairing my Macbook it would require an additional $300 worth of work.
Here’s where I am at now. New battery, new housing, new trackpad and a little labour! I asked the tech if they could simply sell me a battery and the answer was no. I asked the tech if they could just replace the battery and the answer again was no.
This pretty much left me at Apple’s mercy as I needed my laptop and couldn’t just buy a battery. This was super frustrating.
After shopping around and trying to find something comparable, I ended up feeling defeated and authorized the work to be done. I can’t go long without a laptop. I run a small business and really need my Macbook to be working.
This is the price you pay to be an Apple customer. Either do what Apple says, or toss your $1200 laptop out the window when something happens out of warranty.